Alabama Power Tops the List

Tuesday, May 6, 2014

Alabama power tops the list of utility companies that are highly and quickly responsive to its customers on social media channels. A recent one-week analysis of American electric utility companies tracked the Twitter mentions and replies of 20 leading utilities, and graded them on response rate and time until response. Of the 20 companies tracked, Alabama Power ranked second in both categories. The company responded to 40 percent of customer mentions, nearly twice the rate of the group average. Only four of the surveyed utilities averaged less than an hour to answer a customer.

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